Frequent Asked Questions

Event Information
Ticketing Information
On-Site/Day of Show Details
Health Solutions by Shoppers Drug Mart “Employer” Rapid Antigen Screening Program and Pre-Concert Requirements
Information about Rapid Testing Event Information

Event Information

Q: WHAT IS THE LONG ROAD BACK?

A:  It is a concert taking place at Casino Lac Leamy Plaza at Lansdowne Park featuring The Commotions. The event is designed to give music fans the live show experience, while still maintaining social distancing.

Q: IS THIS A LIVE, IN-PERSON CONCERT?

A: Yes! Each artist will be live in-person, performing a set on stage.

Q: WHAT SAFETY PRECAUTIONS ARE BEING TAKEN?

A: All City and Provincial guidelines will be followed to ensure this event meets or exceeds all recommended standards. Event staff will be wearing personal protective equipment as required by guidelines. All event staff that have contact with the show attendees will have also returned a negative test result.

Q: I ALREADY GOT MY COVID VACCINE, DO I STILL NEED A RAPID TEST?

A:  Yes. 

Q: IS PHYSICAL DISTANCING REQUIRED?

A: Please maintain physical distancing when possible.

Q: AM I REQUIRED TO WEAR A MASK WHILE ATTENDING THE SHOW?

A: YES, patrons are required to wear masks.

Q: WHY DO I STILL NEED TO WEAR A MASK IF EVERYONE HAS TESTED NEGATIVE?

A: The current provincial COVID-19 response framework recommends wearing a face mask outdoors when meeting for permitted organized public events or social gatherings with individuals outside of your household.

Q: WHAT HAPPENS IF THE COVID PANDEMIC GUIDELINES CHANGE?

A: The event will be postponed and all tickets will be refunded. 

Q: IS THIS AN ALL AGES EVENT

A: Yes, there will be no age restrictions. All patrons need a valid ticket and negative covid test.

Ticketing Information

Q: IF I DON’T PURCHASE A TICKET ONLINE, CAN I PURCHASE A TICKET AT THE EVENT?

A: No. Tickets are only available online. To ensure safe social distancing, tickets will not be sold in-person on-site.

Q: I RECEIVED MY CONFIRMATION, BUT WHERE’S MY TICKET?

A: Tickets will be emailed via Mobile Delivery prior to the event. Please ensure that you open the email attachment and save the actual ticket (not the email) to your phone in a place where you can quickly pull it up for scanning at the gate. You can take a screenshot, use Apple Wallet, or download the attached file.

Staff cannot assist you with your mobile device at the event. It is your responsibility to ensure the ticket is printed or downloaded before entering the venue. Fans without a valid ticket will not be permitted into the venue.

Q: IF I DON’T HAVE A TICKET CAN I LISTEN TO THE SHOW FROM THE SIDEWALK OR OTHER NEARBY AREA?

A: No. All surrounding areas will be inaccessible for watching or listening to the show.

Q: ARE PARKING SPACES AVAILABLE?

A: For those fans looking for pre-paid parking please visit the following link to purchase:  Buy Here.

Q: CAN I UPGRADE MY TICKET?

A: No, there are no VIP areas at this event

Q: CAN I PURCHASE ONLY TWO TICKETS?

A: No, four tickets per purchase is the limit, based on seating arrangement at the table you and your fellow patrons will occupy.  These tables are not assigned and are first come first serve.

Q: I DON’T FEEL SAFE ATTENDING ANYMORE, CAN I GET A REFUND?

A: Please contact:

Email Us: [email protected]
Monday – Sunday, 9 a.m. to 9 p.m. CST

Your internet security is important to us. We want to remind you not to share sensitive data such as credit card or debit information, banking information, or other sensitive information over email.

Please include in your email:

  • The Name of your Event and City in the Subject Line
  • Your 8-digit Order ID
  • The last 4 digits of the card used to purchase
  • The telephone number listed on your order
  • A brief summary of how we can assist you

Q: HOW DO I SCAN MY TICKET?

A: Please open the email attachment with your ticket barcode PRIOR TO THE EVENT and save it to your phone. At the gate, someone will scan for entry. Note that your phone’s brightness must be set to a reasonable level to ensure appropriate contrast. One valid ticket must be scanned per person along with your negative COVID test results and a valid piece of government identification.

Q: WHAT IF I AM RUNNING LATE?

A: There is no specific time you must be in to enjoy the show but the show does have a limited run time from the starting time of 8:00 PM.

Q: HOW DO I GET ON A WAIT LIST SINCE THE EVENT IS SOLD OUT?

A: Please continue to use the ticket purchase link as we have moved from available tickets to the Wait List sale.

On-Site/Day of Show Details

Q: WILL RESTROOMS BE AVAILABLE?

A: A limited number of restrooms will be available for use and fans who need to use the facilities. Restroom use will be limited to one adult at a time. Small children may be accompanied by an adult. Accessible restrooms will be available. Please follow all social distancing rules while waiting to enter and respect the lines on the ground to keep 2M apart. 

Q: WILL FOOD AND BEVERAGE BE PROVIDED ON-SITE?

A: No. There will not be any food or beverages available

Q: CAN WE BRING OUR OWN FOOD AND DRINKS?

A: Absolutely. You are welcome to bring your own food and drinks, to be consumed. Alcohol is not permitted. Please only remove your mask when eating or drinking and put it back on when you’re done.

Q: WILL MERCHANDISE BE AVAILABLE FOR PURCHASE?

A: Event-specific merchandise is not available to purchase.

Q: WILL SOMEONE BE PICKING UP TRASH?

A: While we will have staff on-site to assist in housekeeping efforts, we kindly ask that you help keep the area clean by putting your garbage in the receptacles provided.

Q: CAN I BRING A CAMERA?

A: Only standard point-and-shoot cameras will be permitted. Cameras with detachable lenses, Go-Pros, or any other professional audio, video, or digital recording devices are prohibited.

Q: WHAT TIME SHOULD I ARRIVE?

A: Doors will open at 6:30 PM for an 8:00 PM show. We suggest planning your arrival as early as possible.

Q: IS THE EVENT OUTDOORS?

A: Yes. All aspects are outdoors from entrance lines, to washrooms and finally concert venue.

Q: WHAT HAPPENS IF IT SNOWS/RAINS?

A: Your safety is our priority. This is an all-weather event. In the event of inclement weather, event management may decide to delay the performance or make necessary arrangements to keep you, the talent and our staff safe. Important updates will be communicated through social media platforms and onsite video screens.

Q: WHAT IF I NEED ASSISTANCE DURING THE EVENT?

A: Our event staff and security personnel are here to help. If you have a question or concern, please notify the nearest staff member and we will be glad to assist you. If you experience an emergency situation during the event, please call 911 first and then notify the nearest staff member.

Q: CAN I SMOKE SINCE IT IS OUTSIDE?

A: This is a nonsmoking event, Please avoid smoking at this event as it may disturb others in attendance.

Q: IS THERE ANYTHING WE CAN’T BRING OR DO?

A: Yes, the following items and activities are prohibited at this event:

  • Advertising, selling or promoting any third party product (including, but not limited to, food and beverage items)
  • Amplified sound systems
  • Any items to be set up outside your vehicle, such as folding chairs
  • Disorderly conduct
  • Fireworks
  • Generators
  • Grills or fryers
  • Kerosene lamps or open flames of any kind
  • Laser pointers
  • Littering
  • Noisemakers
  • Tents, stand umbrellas and tarps
  • Use of drones
  • Wagons and strollers
  • Weapons
  • Any other items deemed by event organizers to be inappropriate

Please note that failure to follow these guidelines may result in ejection from the event and no refund will be issued.

Q: CAN I BRING MY PET TO THE SHOW?

A: Pets are not allowed at this event

Q: CAN I LEAVE AND COME BACK?

A: Re-entry is not permitted.

Q: IF I NEED TO LEAVE BEFORE THE SHOW IS OVER, WILL I BE ABLE TO EXIT?

A: Yes, you may leave at any time.

Q: HOW LONG WILL THE SHOW LAST?

A: The show will run for approximately 75-90 minutes.

Health Solutions by Shoppers Drug Mart “Employer” Rapid Antigen Screening Program and Pre-Concert Requirements

Q: IS THERE AN ADDITIONAL COST FOR THE COVID TEST?

A: No.

Q: ARE ALL THE CONCERT WORKERS TESTED?

A: Yes.

Q: CAN I GO TO ANY SHOPPERS DRUG MART?

A:  No. You can only book appointments at the following locations. All appointments must be booked through the online portal. Walk-ins or appointments over the phone will not be accepted. Please book your appointment at least 12 hours in advance.

  • SDM 620
    1180 Walkley Rd
    Ottawa, ON K1V 2M5
  • SDM 622
    2148 Carling Ave, Unit 1
    Ottawa, ON K2A 1H1
  • SDM 628
    1309 Carling Ave
    Ottawa, ON K1Z 7L3
  • SDM 631
    50 Rideau St
    Ottawa, ON K1N 9J7
  • SDM 641
    541 Montreal Rd
    Ottawa, ON K1K 0V1
  • SDM 988
    174 Bank St
    Ottawa, ON K2P 1W6
  • SDM 1139
    3940 Innes Rd
    Orleans, ON K1W 1K9
  • SDM 1161
    647 Earl Armstrong Rd
    Ottawa, ON K1V 2G2
  • SDM 1230
    2954 St Joseph Blvd
    Orleans, ON K1C 1G7
  • SDM 1254
    1937 Portobello Blvd
    Orleans, ON K4A 4W9
  • SDM 1324
    1102 Klondike Rd
    Kanata, ON K2K 1X7
  • SDM 1428
    455 Bank St
    Ottawa, ON K2P 1Y9

Q: HOW CLOSE TO THE CONCERT CAN I GET TESTED?

A: Proof of a negative rapid test from Shoppers Drug Mart within 48 hours is mandatory for entry. The testing window is 3:30 pm on March 25th to 3:30 pm on March 27th

Q: HOW DO I SCHEDULE MY SCREENING APPOINTMENTS? WHAT INFORMATION WILL I NEED TO PROVIDE?

A: Starting March 18th, you can visit the Health Solutions by Shoppers Drug Mart Employer Rapid Antigen Screening Program Portal to create your profile and schedule your rapid antigen screening appointment.

Enroll by going to the program portal (https://shoppersrapidscreeningpr.powerappsportals.com/) and entering the Participation Code you were provided. You’ll need to enter some information (including your name, date of birth, gender, and an email address). You will also need to complete a Medical Consent form and a Pre-Screening Questionnaire. You’ll be able to book and manage your own appointments online. Note: Screening appointments are only available from March 25th, 2021, 3:30 p.m. to March 27th, 2021, 3:30 p.m. Appointments must be booked at least 12 hours in advance. Appointments will not be accepted within 3 hours before doors open at 6:30 p.m.

Q: HOW WILL I BOOK APPOINTMENTS? 

A: You can register, book appointments, and access your results on the program portal. It can be accessed on any device: on a desktop, laptop or mobile device. You’ll be asked to provide the Participation Code, as well as your name, date of birth, gender and a contact email or phone number, and to complete a consent form. Once you’ve registered, you can book appointments. A job aid is available to help you.

Note: Screening appointments are only available from March 25th, 2021, 3:30 p.m. to March 27th, 2021, 3:30 p.m. Appointments will not be accepted within 3 hours before doors open at 6:30 p.m. Appointments must be booked at least 12 hours in advance.

Q: WHAT CAN I EXPECT AT MY APPOINTMENT? IS THERE ANYTHING I NEED TO BRING WITH ME? 

A: You will need to bring your government-issued identification so that the pharmacist can set up your profile. You can expect this to take a few minutes. At the appointment, you will need to provide your Booking Code. This is provided when you book your appointment and emailed on the day of the appointment; please make note of it when you book.

Q: WILL I NEED TO WAIT AROUND AT THE PHARMACY FOR SCREENING RESULTS?

A: No. You can leave the pharmacy right after your swab. Once your results are ready, you will receive an email with a private and secure link to your results.

Q: WHAT IF I NEED TO CANCEL OR RESCHEDULE MY APPOINTMENT?

A: If you are unable to attend the scheduled appointment, you will need to cancel it through the Portal prior to the appointment time. Please provide at least 4 hours’ notice for any cancellations. If you want to reschedule, cancel the scheduled appointment and rebook through the Portal. You cannot call stores to have appointments rescheduled. You will only be able to book appointments 12 hours in advance, as the same rules for booking appointments will apply. Same-day appointment time changes are not possible at this time.

Q: WHAT HAPPENS IF I MISS MY SCHEDULED APPOINTMENT FOR A SCREEN?

A: It is important to arrive at the appointment on-time as you may not be able to be screened if you miss the scheduled time. If you miss a screening appointment, please try to reschedule through the Portal. If no appointments are available, continue with your next planned screening appointment.

Q: WHAT IF I HAVE TECHNICAL DIFFICULTIES WITH THE PORTAL WEBSITE (LIKE PASSWORD RESET)?

A: If you are experiencing technical difficulties, please send an email to [email protected]

Q: HOW/WHEN WILL I GET MY RESULTS?

A: Within 15-20 minutes of having your test administered by a Shoppers Drug Mart pharmacist. Once the result is available, you will receive an email or text notification and can access your result through the online portal.

Q: WHY DOES THE PORTAL KEEP REFERRING TO ME AS AN EMPLOYEE AND KEEP MENTIONING AN “EMPLOYER?”

A: The Shoppers Drug Mart Employer Rapid Antigen Screening Program was initially designed for Employer-Employee uses. Please disregard all employer-employee-related language. This DOES NOT apply for The Long Road Back. IF ANY POINT YOU ARE ASKED TO NOTIFY YOUR EMPLOYER OF YOUR TEST RESULTS, PLEASE DISREGARD. The Long Road Back is simply using this program as an additional screening tool to keep attendees safe.

Q: I TESTED POSITIVE AND THE RESULTS INDICATED I NEED TO CONTACT MY EMPLOYER. WHAT DO I DO?

A: The Shoppers Drug Mart Employer Rapid Antigen Screening Program was initially designed for Employer-Employee uses. Please disregard all employer-employee-related language. This DOES NOT apply for The Long Road Back. IF ANY POINT YOU ARE ASKED TO NOTIFY YOUR EMPLOYER OF YOUR TEST RESULTS, PLEASE DISREGARD. The Long Road Back is simply using this program as an additional screening tool to keep attendees safe.

Q: I DIDN’T KNOW I HAD TO GET A TEST WHEN I BOUGHT THE TICKET, HOW DO I GET MY MONEY BACK?

A: The cost of the test is not included in your ticket price. No refunds will be issued in this instance.

Q: I TESTED POSITIVE FOR COVID, HOW DO I GET MY MONEY BACK?

A: Please contact:

Email Us: [email protected]
Monday – Sunday, 9 a.m. to 9 p.m. CST

Your internet security is important to us. We want to remind you not to share sensitive data such as credit card or debit information, banking information, or other sensitive information over email.

Please include in your email:

  • The Name of your Event and City in the Subject Line
  • Your 8-digit Order ID
  • The last 4 digits of the card used to purchase
  • The telephone number listed on your order
  • A brief summary of how we can assist you

Q: I PURCHASED TICKETS, AND ONE OF THE OTHER PEOPLE TESTED POSITIVE FOR COVID, IS THE REST OF OUR GROUP STILL ALLOWED TO ATTEND THE EVENT?

A: Yes, as long as everyone else tested negative.

Q: WHAT HAPPENS IF I DON’T GET MY TEST RESULTS BACK BEFORE THE SHOW?

A: Please contact:

Email Us: [email protected]
Monday – Sunday, 9 a.m. to 9 p.m. CST

Your internet security is important to us. We want to remind you not to share sensitive data such as credit card or debit information, banking information, or other sensitive information over email.

Please include in your email:

  • The Name of your Event and City in the Subject Line
  • Your 8-digit Order ID
  • The last 4 digits of the card used to purchase
  • The telephone number listed on your order
  • A brief summary of how we can assist you

Q: WHAT HAPPENS IF I ARRIVE AT THE CONCERT WITHOUT A MOBILE OR PAPER PRINT OUT OF MY TEST RESULTS?

A: You will be denied entry.

Q: WILL I NEED TO COMPLETE ANY ADDITIONAL SURVEYS OR SCREENING BEFORE THE EVENT?

A: A verbal screening is mandatory for all patrons prior-to entry, in addition to proof of a negative rapid antigen test within 48 hours.

Q: HOW DO I GET MULTIPLE CODES AS I BOUGHT MULTIPLE TICKETS

A: If you purchased a ticket, you will receive a confirmation email with a “participation code.” Both ticket holders will use the same “participation code” to create their own individual profile in the Shoppers Drug Mart Employer Rapid Antigen Screening Program Portal. Once you have completed your own profile and booked your own appointment, you will receive a unique “booking code.”

Information about Rapid Testing

Q: WHAT’S THE PURPOSE OF SCREENING?

A: As the pandemic evolves, the need for rapid reliable and affordable screening options has grown. The Employer Rapid Antigen Screening Program helps workplaces and public gatherings with an added layer of safety and security. It must be used along with Public Health guidelines, including social distancing, hand washing, enhanced cleaning, and wearing personal protective equipment (PPE) like masks. You must also continue to do daily health screening for COVID-19 symptoms and stay at home when you have symptoms. Rapid COVID-19 antigen screening is NOT the same as a COVID-19 PCR test, and it does NOT prevent someone from getting COVID-19. If a screen comes back preliminary positive, you will need to get a follow-up PCR test within 24 hours by contacting your local Public Health Unit and/or booking an appointment at a local COVID-19 Assessment Centre.

Q: WHAT IS A RAPID COVID-19 ANTIGEN SCREEN? AND WHAT’S THE DIFFERENCE BETWEEN TESTING AND SCREENING?

A: A rapid COVID-19 antigen screen is not used to diagnose COVID-19, so it’s different from a COVID-19 test. Here are a few key differences:

  • Screening can identify antigens: A rapid COVID-19 antigen screen may identify the presence of antigens in your body. Antigens are specific proteins on a virus’s surface. This may indicate that you have an active COVID-19 infection. A follow-up COVID-19 polymerase chain reaction (PCR) test is needed to confirm a COVID-19 diagnosis.
  • A preliminary positive screen needs a follow-up test: If you get a preliminary positive result from rapid COVID-19 antigen screening, it does not confirm a diagnosis of COVID-19. To confirm a diagnosis of COVID-19, you must contact Public Health and/or attend a COVID-19 Assessment Center to follow up with a COVID-19 PCR test – called a Polymerase Chain Reaction (or PCR) test – to confirm a diagnosis of COVID-19. This test is sent to a lab, and results are generally available within a few days. PCR tests are considered to be the gold standard and are more accurate than antigen screening.
  • Screening is faster: Results from antigen screens generally take 15-20 minutes, and don’t need to be sent to a lab. Screening can be done in pharmacies. However, an antigen screen may be less sensitive (i.e. more false negatives) than diagnostic tests and cannot be used to confirm a diagnosis of COVID-19.

Q: WHAT ELSE DO I NEED TO KNOW ABOUT RAPID COVID-19 ANTIGEN SCREENING?

A: Rapid COVID-19 antigen screening is NOT the same as a COVID-19 PCR test administered by public health. The Screening Kit is an in vitro diagnostic rapid test for the qualitative detection of SARS-CoV-2 antigen (Ag) in human nasal swab specimens from individuals who meet COVID-19 clinical and/or epidemiological criteria. The Screening Kit is intended to be used as an aid in the diagnosis of SARS-CoV-2 infection. The product may be used in any laboratory and non-laboratory environment that meets certain requirements. The test only provides preliminary test results. Negative results don’t preclude SARSCoV-2 infection and they cannot be used as the sole basis for treatment or other management decisions. Negative results must be combined with clinical observations, patient history, and epidemiological information. If your screening comes back as a preliminary positive, you must contact Public Health and/or attend a COVID-19 Assessment Centre to follow up with a PCR test to confirm a diagnosis of COVID-19.

Q: I HEAR THAT ANTIGEN SCREENING IS LESS RELIABLE THAN A PCR TEST, AND THE RISK OF A FALSE NEGATIVE IS HIGHER. IS THAT TRUE?

A: In comparison to a PCR test, rapid COVID-19 antigen screening is less sensitive. This means that its ability to correctly identify the presence of the SARS-COV-2 virus is not as high as a PCR test. So, it is true that someone with an active COVID-19 infection could get a negative result on a COVID-19 screen, and someone with a preliminary positive screen might not actually have an active COVID-19 infection. That’s why the rapid COVID-19 antigen screen is not used to confirm a COVID-19 diagnosis. After a preliminary positive screening, a follow-up PCR test is needed within 24 hours.